Refund policy

Return and Refund Policy

Thank you for shopping at Al Taqareer Store. We strive to provide you with the best shopping experience and high-quality products. If you are not entirely satisfied with your purchase, we are here to help.

1. Overview & Cooling-Off Period

In accordance with the e-commerce regulations in the Kingdom of Saudi Arabia, customers have the right to cancel their purchase or request a return under the conditions outlined below.

2. Eligibility for Returns

To be eligible for a return, exchange, or refund, your item must meet the following criteria:

Timeframe: You have 14 days from the date you received your order to request a return or exchange.
Condition: The item must be unused, in the same condition that you received it, and in its original packaging with all tags, labels, and manuals intact.
Proof of Purchase: You must provide the original invoice or order confirmation number.

3. Non-Returnable Items

Certain types of goods cannot be returned for health, safety, or hygiene reasons, unless they arrive defective or damaged. These include:

Products that have been used, washed, altered, or installed.
Items missing parts, accessories, or original packaging due to customer misuse.
Customized or personalized items made to order.

4. Defective or Wrong Items

If you receive a product that is defective, damaged during transit, or incorrect (not what you ordered):

You must notify us within 14 days of receipt.
Saqar Al Khaleej will bear all shipping and return costs associated with replacing the defective or wrong item.
You can choose between a full refund or a replacement product (subject to stock availability).

5. How to Initiate a Return

To start a return or exchange, please follow these steps:

Log into your account on our website and go to My Orders.
Select the item(s) you wish to return and specify the reason for the return.
Alternatively, you can contact our customer support team directly at [contact.altaqareer@gmail.com/0594909849.
Our courier partner will coordinate with you to pick up the package from your address.

6. Refunds Process

Inspection: Once we receive your returned item, our team will inspect it to ensure it meets our return conditions.
Approval & Timeline: If approved, your refund will be processed. Refunds are issued using the same payment method used for the original purchase
- Credit/Debit Cards: Refunds typically take 7 to 14 working days to reflect in your bank account, depending on your bank's processing times.
- Cash on Delivery (COD): Refunded via bank transfer or store credit/gift card, as agreed with customer support.
Shipping Fees: Original shipping fees (if any) and Cash on Delivery service fees are non-refundable, unless the return is due to a manufacturing defect or our error.

7. Exchanges

If you would like to exchange your item for a different size, color, or product, please initiate a return for the original item and place a new order on our website, or contact our support team to fast-track the process
If you have any questions regarding our Return and Refund Policy, please reach out to us at: